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Verizon tightens phone unlock rules after FCC waiver
21 Feb
Summary
- Verizon's unlock policy changed after FCC granted a waiver.
- Prepaid customers face a 365-day lock, impacting many MVNOs.
- Verizon faces declining income and higher customer cancellations.
Verizon has significantly altered its device unlock policies after receiving a waiver from the FCC. Previously, phones were unlockable after 60 days, a rule waived in January 2026. The company has since implemented a stricter policy, notably enforcing a 365-day lock period for prepaid devices sold under brands like TracFone, Straight Talk, and Total Wireless.
These changes extend to numerous MVNOs that rely on Verizon's network infrastructure. This move comes at a time when Verizon is reportedly experiencing difficulties in customer retention. Recent earnings indicate a substantial drop in operating income and an increase in customer cancellation rates, leading to concerns about the company's competitive standing.
Verizon has cited "device fraud" as a primary reason for the stricter unlock policies, an argument that the FCC accepted. However, these new regulations, coupled with price increases and customer service issues, may further exacerbate customer dissatisfaction and attrition.
