Home / Technology / FCC Investigates Verizon Outage, Seeks 911 Call Reports
FCC Investigates Verizon Outage, Seeks 911 Call Reports
30 Jan
Summary
- FCC seeks customer reports on Verizon's January 14th outage.
- Investigation focuses on impacts, especially 911 call failures.
- Customer reports may lead to FCC fines for Verizon.
The Federal Communications Commission (FCC) is conducting an official investigation into the widespread Verizon network outage that occurred on January 14th. This incident left millions of customers without service for approximately 10 hours, reportedly due to a software issue.
The FCC's Public Safety and Homeland Security Bureau is requesting detailed accounts from affected individuals. They are particularly interested in reports from customers who were unable to make emergency calls, such as to 911, or experienced other critical service failures.
Information sought includes the duration of service disruption, impacts on personal or business life, and the appropriateness of Verizon's communication. Submissions can be sent to VerizonOutage2026@fcc.gov. These reports will be part of the case notes and could result in substantial fines for Verizon if mishandling or failure to ensure emergency call functionality is determined.
