What happened during the Verizon outage?

Verizon experienced a widespread service outage that lasted over nine hours, affecting voice calls, texting, and mobile data for millions of customers.

Will Verizon customers receive compensation for the outage?

Yes, Verizon has apologized for the disruption and promised to issue account credits to all affected customers as compensation.

Is there new legislation being proposed due to the Verizon outage?

A US senator is working on legislation that would require wireless carriers to provide prorated refunds for prolonged service outages.

Home / Technology / Verizon Faces Outage Fury, Promises Customer Credits

Verizon Faces Outage Fury, Promises Customer Credits

15 Jan

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Summary

Verizon outage impacted millions of users for over nine hours.
Carrier apologized for the disruption and pledged account credits.
Senator proposes legislation for mandatory customer refunds during outages.

Verizon Faces Outage Fury, Promises Customer Credits

A major network outage has significantly disrupted Verizon services, impacting millions of subscribers for more than nine hours as of 2026-01-15T06:30:29+00:00. The carrier has formally apologized for the prolonged service interruption, admitting they failed to meet customer expectations. Their technical teams are reportedly working around the clock to resolve the issue and restore full connectivity.

In response to the widespread inconvenience, Verizon has committed to providing account credits for all customers affected by the outage. While the exact credit amount has not yet been specified, the company has assured users that further updates will be shared soon. This move comes amid growing customer frustration, with some demanding substantial compensation for the disruption.