Home / Technology / Trichy Launches WhatsApp Chatbot for Civic Services
Trichy Launches WhatsApp Chatbot for Civic Services
25 Sep
Summary
- A bilingual WhatsApp chatbot was launched on the 'Namma Arasu' digital platform.
- The chatbot allows citizens to access civic services and submit grievances.
- It supports over 16 types of complaints, including encroachments and road damage.
Trichy district officials have launched a new bilingual WhatsApp chatbot, hosted on the state government's 'Namma Arasu' digital platform. This initiative aims to significantly improve how citizens access essential civic services and report issues. The chatbot, developed through a partnership between the Tamil Nadu government and UNDP India, is available in both Tamil and English.
Residents can now use the WhatsApp helpline to submit a wide range of grievances, including those related to encroachments, stray animals, garbage collection, building plan violations, and damaged roads. This digital tool is designed to foster active participation and provide a more accessible channel for feedback and service requests.
