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T-Mobile Service Down, Leaving Users in SOS Mode
28 Jul
Summary
- T-Mobile customers reported unresponsive phones and SOS Mode.
- Service issues began climbing in the afternoon and peaked later.
- T-Mobile announced full service restoration and apologized to customers.
T-Mobile reported a widespread service outage that affected numerous customers, causing phones to become unresponsive and enter SOS Mode. The company acknowledged the technical challenges and stated that its teams were actively working to resolve the reports.
Service disruptions were noted by users across various locations, including San Francisco, Philadelphia, Ohio, Florida, Connecticut, and Washington State. Reports on Downdetector began to increase in the afternoon and reached their peak about an hour later.
In an update, T-Mobile announced that all services had been fully restored. The company extended a sincere apology to its customers for the difficulties encountered and appreciated their understanding during the resolution process.
