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Samsung Fridges Go Dark: Firmware Fail Ruins Holidays
23 Sep
Summary
- Samsung smart fridges failed after a firmware update via SmartThings.
- Many affected fridges lost power, rendering them unusable for food.
- Repairs may be delayed until October, impacting a major holiday.
On Tuesday, numerous Samsung smart fridges, primarily from the Bespoke AI line, ceased functioning due to a faulty firmware update. The update, pushed through Samsung's SmartThings platform, caused affected refrigerators to lose power and display an error message. Users reported that both refrigeration and freezing functions became inoperable, leading to the spoilage of all food contents.
Reports indicate these issues are predominantly surfacing in Korea, exacerbating the problem as it coincides with the major Chuseok holiday. Support agents initially informed customers of limited technician availability, with repairs potentially not commencing until October. Samsung has since stopped issuing the problematic update and is reportedly aiming to resolve some issues by September 24.
A Samsung representative acknowledged the error occurred during a software update test, affecting refrigerator power and screens. Emergency measures are being prioritized through Samsung Electronics Service Centers to minimize customer losses during the holiday period. Frustrated users have advised against updating Samsung refrigerator firmware due to these disruptions.
