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Pet Feeders Fail: Smart Devices Go Offline
13 Aug
Summary
- Smart pet devices experienced an outage starting Tuesday.
- Scheduled food dispensing and other functions stopped working.
- Service restoration is ongoing, but some users still face issues.
A significant service issue began impacting Petlibro smart pet devices on Tuesday, causing widespread disruption. Customers reported that their smart feeders, litter boxes, and water fountains ceased performing scheduled functions. Despite Petlibro's assurance that locally stored settings would continue to operate, many users experienced missed feedings and non-operational water dispensers and litter box cleaning cycles.
The company acknowledged the service problem on Tuesday, stating their team was actively working on restoring functionality in stages. By Wednesday at 2:30 PM ET, Petlibro indicated that much of the service had been restored, with the app gradually returning to full operation. However, some users continued to report difficulties reconnecting their devices and maintaining functionality, even as others saw their devices begin to work again.
