Pet Feeder App Outage Leaves Pets Hungry

Pet owners experienced significant disruption when Petlibro's smart pet feeders suffered a cloud server outage starting Tuesday, August 11, 2026, at 5:20 am PT. The company, owned by Shenzhen Libro Technology Co. of China, acknowledged the issue, which prevented app control and device communication. Services like on-demand actions, history records, and notifications were unavailable for over 24 hours, with full resolution reported by Wednesday, August 12, 2026, at 7 pm PT, though some users reported lingering issues.

Company founder York Wu explained the outage stemmed from cloud server issues causing data request backlogs and system memory overload. Initial restoration efforts on Tuesday were thwarted by a subsequent surge in requests. A cache issue was identified and resolved on Wednesday night. Despite claims that pre-scheduled feedings functioned offline for most devices, numerous users contested this, reporting their pets missed meals. This discrepancy, coupled with communication issues, led to accusations of "atrocious customer service" and "gaslighting" users.