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AI Empowers Hotel Staff for Smarter Service
16 Jun
Summary
- AI assistant embedded in OPERA Cloud for efficiency.
- Automates room assignments and improves rate descriptions.
- Supports global operations with AI language translation.
Oracle has unveiled Oracle OPERA Cloud Assistant, a suite of AI capabilities integrated directly into Oracle OPERA Cloud. These new features aim to enhance hotel operations by automating tasks like guest room assignments and creating AI-driven rate descriptions. This moves towards standardizing services and improving guest experiences across properties.
Associates can now receive real-time guidance by asking OPERA Cloud questions, eliminating the need to search extensive documentation or consult managers. The assistant also includes integrated AI language translation, supporting global operations in 230 countries and territories, thereby empowering staff to streamline processes and deliver superior guest service.
These capabilities are available at no additional cost to existing OPERA Cloud customers. Wyndham Hotels & Resorts, a large hotel franchisor with over 2,100 properties on OPERA Cloud, highlighted the impact of AI in decision-making, operational complexity reduction, and revenue generation. The integration reflects a multi-year effort to embed AI across Oracle's ecosystem, driving efficiency and revenue for franchisees.
