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New Scam Tricks Phone Buyers Into Returning New Devices
7 Dec
Summary
- Scammers pose as carrier reps to trick buyers into returning new phones.
- The scam involves fake calls claiming a mix-up with refurbished devices.
- Victims are tricked into sending new phones via prepaid labels.
A new wave of phone scams is targeting consumers, using deception to trick them into sending back newly purchased devices. Scammers initiate contact by impersonating representatives from mobile carriers like Spectrum. They inform the customer that a mistake was made and they received a refurbished phone instead of a new one.
Following this, the scammer provides a prepaid shipping label, appearing legitimate. Once the victim ships the phone, the scammer exploits tools or hacked accounts with shipping companies like UPS to alter the delivery address, rerouting the package quickly. Sometimes, a follow-up communication confirms receipt to delay the victim's realization.
However, prompt action can thwart this scheme. Verifying any such claims directly with the carrier through official channels, scrutinizing shipping labels, and using one's own shipping methods after confirming return addresses are crucial. Security measures like two-factor authentication and antivirus software also add layers of protection against evolving cyber threats.
