Motorola Routers Now Bricks: App Outage Sparks Outrage

Motorola's WiFi routers have become unusable for many customers due to the prolonged outage of the required MotoSync+ mobile application. This issue, ongoing for approximately a month since mid-May, prevents users from setting up new routers or reconfiguring existing ones. The MotoSync+ app on Android displays a "Server License Expired" message, while the iOS version shows a perpetual loading wheel.

Premier LogiTech, LLC, which licenses the Motorola brand for its WiFi products, operates these networking devices and the affected app. Despite repeated attempts to contact Motorola for comment, the company has not issued any public statement or explanation. Users have voiced significant frustration across platforms like Reddit, Amazon, and the App Store, with some reporting that phone-based setup failed and support was non-existent.

Compounding the issue, Motorola recently removed all its routers and modems from its online store, with product pages now returning errors. This action occurred roughly one week after the MotoSync+ app began experiencing downtime. Some users have received a generic response from Motorola stating the problem is with their "networking vendor" and that actions are being taken.

Interestingly, the user interface and marketing materials for the MotoSync+ app closely resemble those of Gryphon Connect, an app from Gryphon, a company that sells its own Motorola-branded router. Gryphon has stated that while the apps may look similar, the Motorola MQ20 router uses a different platform managed by Motorola Support.