Home / Technology / Copilot Falls Short: Users Prefer Other AI Chatbots
Copilot Falls Short: Users Prefer Other AI Chatbots
30 Jan
Summary
- Microsoft Copilot struggles against more mature platforms like ChatGPT.
- Internal Microsoft memo reveals Copilot's features are not working well.
- Users cite ChatGPT, Gemini, and Claude as superior AI chatbot alternatives.
Microsoft Copilot is struggling to compete with established AI chatbots, with users increasingly opting for alternatives such as ChatGPT, Gemini, and Claude. These competing platforms offer greater flexibility and configurability, often leveraging more mature underlying models.
Despite Copilot's integration into Microsoft applications like Word and Excel, and its unique desktop vision feature, user adoption remains low. Many users report that while Copilot can perform basic tasks, its overall intelligence and user experience are inferior to its rivals.
Internal communications from Microsoft leadership have also highlighted significant shortcomings. A memo from CEO Satya Nadella reportedly stated that Copilot's integrations with Gmail and Outlook "don't really work" and lack intelligence, mirroring user experiences.
While GitHub Copilot for coding and Microsoft 365 Copilot for enterprise data integration are recognized strengths, these benefits do not extend to the general user. Furthermore, even within Microsoft, other AI tools like Anthropic's Claude Code are gaining favor, suggesting a lack of internal confidence in Copilot itself.
