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AI Now Makes Calls for You: Your Personal Phone Assistant
13 Nov
Summary
- Meta's AI Muse can now make calls to US businesses for paid subscribers.
- The AI tool aims to handle tedious calls like to cable companies or restaurants.
- AI voice mimicry is improving, making it harder to distinguish from humans.
Meta's consumer AI agent, Muse, has introduced a new feature allowing paid subscribers to make calls to U.S. businesses. This development, initially tested in September, is part of Meta's broader effort to integrate AI into everyday consumer life by managing user tasks.
Notes Alexandr Wang, Meta's Chief AI Officer, the tool is designed for calls users might prefer to avoid, such as those to service providers or restaurants lacking online booking. Previously exclusive to early adopters, this capability is now accessible to all Muse subscribers, with plans starting at $20 per month.
While competitors like Instinct and Google's Gemini also offer similar calling features, the reception from businesses can be varied. As AI voice technology advances, the line between human and AI callers is blurring, presenting new challenges for businesses.
This innovation offers a potential solution for consumers weary of complex phone systems and long hold times. The AI's infinite patience could replace the often frustrating human customer service experience, providing a more streamlined approach for users.
