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Recovering a locked Facebook account can be difficult, often requiring navigating automated systems or seeking third-party assistance due to limited human support.

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If Meta wrongfully disables your account, you may face challenges in appealing the decision and regaining access, with many users reporting a lack of human customer service.

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Home / Technology / Meta's Nightmare: Users Locked Out, No Human Help

Meta's Nightmare: Users Locked Out, No Human Help

20 Jan

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Summary

Thousands locked out of accounts with no human support.
Users face high fees from consultants to regain access.
Meta allegedly uses blanket policies, hurting good users.

Meta's Nightmare: Users Locked Out, No Human Help

Tens of thousands of Meta users globally are experiencing the frustrating reality of being locked out of their personal and business accounts, with little to no recourse. Aliza Rosen, a user for nearly 20 years, lost access to her Facebook account after an automated message cited a non-existent fake Instagram profile. Her attempts to appeal were met with automated responses and a requirement to pay a monthly fee for verification, which still led to a loop of unhelpful links.

Rosen's ordeal highlights a systemic issue where users struggle to reach human customer support, forcing some to consider paying independent contractors fees ranging from $3,000 to $5,000. Reports suggest that some Meta employees have been disciplined for improperly accessing user accounts, allegedly for bribes. This situation has prompted an online petition, signed by over 51,000 individuals, protesting Meta's alleged wrongful disabling of accounts and lack of effective customer support.