LG TVs: Listening In or Misunderstood?

LG has responded to reports alleging its smart TVs engage in user surveillance. The company asserts that its smart TVs do not continuously listen to, record, or store conversations. Voice processing for speech-to-text functions is activated only when a user explicitly engages a supported wake-word feature or uses the remote's voice button.

LG further clarified that voice data is not stored for later upload if the TV loses its internet connection. Features like Automatic Content Recognition and interest-based advertising are optional and are turned off by default, requiring user consent to activate. The company acknowledges that no connected product is entirely immune to security vulnerabilities, emphasizing ongoing monitoring and improvements.