Caller ID Gets an Upgrade: See Names Without Apps!

The Department of Telecommunications (DoT) has mandated the introduction of a Caller Name Announcement Protocol (CNAP) service, to be available by default for all subscribers. This initiative aims to streamline caller identification by displaying names directly, reducing reliance on external applications. For calls where the number is saved, the name from the recipient's contact list will appear. Unsaved domestic numbers will show names from the originating telecom operator's subscriber records, while international calls will be marked as 'International Call'.

This CNAP system, a step towards fulfilling Rule 48(1) of the Telecommunications Rules, 2026, is designed to make identifying callers easier. However, it is cautioned that the displayed name does not guarantee the caller's legitimacy or intent. Operators must implement technical safeguards, ensuring no name identity is retained post-call. Business and bulk connections will have the option to display a preferred, registered trade name, pending verification by operators. Existing subscribers will have a mechanism to request changes, and grievance redressal systems will be established. Those using Calling Line Identification Restriction (CLIR) will be exempt.