Cashfree Payments Harnesses AI to Streamline Cross-Border Payments and Fraud Detection

As of September 29th, 2025, Cashfree Payments, one of India's leading payments platforms, has been harnessing the power of AI to streamline its operations and enhance the user experience. The company, which processes over $80 billion in Gross Merchandise Value (GMV) annually and handles up to 4,000 transactions every second, has embedded AI across various aspects of its business.

One of the key areas where Cashfree has leveraged AI is in cross-border payments. Navigating the compliance-heavy process of cross-border transactions, the company has deployed AI agents to automate the verification of each transaction, as required by the Reserve Bank of India (RBI). This has resulted in a 70% reduction in the turnaround time for global remittances, allowing merchants to receive settlements much faster.

Cashfree has also made significant strides in fraud detection and prevention, using AI models to analyze billions of daily transactions and identify anomalous patterns. With a precision of around 70% in detecting and blocking fraudulent activities, the company is able to protect both buyers and merchants from the growing threat of digital payment fraud.

Furthermore, Cashfree has embedded AI into its merchant interactions, with customer support agents now resolving over 60% of tickets instantly. The company has also developed specialized internal AI agents to provide merchants with actionable insights, such as how to improve transaction success rates or fix integration issues before they escalate.

Looking ahead, Cashfree is preparing for the next wave of commerce, where AI agents will increasingly handle transactions on behalf of users. The company is focused on empowering merchants to enable agent-driven payments and ensuring these new experiences are frictionless for both businesses and customers.