What is Burger King's new AI chatbot called?

Burger King's new AI chatbot is part of the BK Assistant platform and is nicknamed 'Patty'.

What is the primary function of Burger King's 'Patty' AI?

The 'Patty' AI monitors employee voices for 'friendliness,' detecting customer service phrases and tone for coaching purposes.

When will the Burger King AI assistant be available nationwide?

The BK Assistant platform, including the 'Patty' AI, is planned for a full rollout across all U.S. locations by the end of 2026.

Home / Technology / Burger King AI Listens for 'Friendliness'

Burger King AI Listens for 'Friendliness'

26 Feb

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Summary

New AI chatbot monitors employee voices for 'friendliness'.
AI is trained to detect customer service phrases and tone.
Rollout planned for all US locations by the end of 2026.

Burger King AI Listens for 'Friendliness'

Burger King is introducing an AI-powered voice assistant named 'Patty' to its workers, with a pilot program currently underway in 500 restaurants. This assistant, integrated into employee headsets, is designed to monitor conversations for specific customer service phrases like 'welcome to Burger King,' 'please,' and 'thank you.'

The AI's core function includes assessing employee 'friendliness' and tone, which managers can use for performance evaluation and coaching. The company states this system is intended as a development tool for staff. Beyond voice monitoring, 'Patty' also assists with operational tasks, such as answering meal prep questions and tracking inventory.

This broader BK Assistant platform is slated for a full rollout across all U.S. Burger King locations by the end of 2026. The dual purpose of operational support and employee voice surveillance marks a significant technological integration for the fast-food chain.

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