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Amazon's Smart Delivery Glasses Boost Efficiency and Safety
15 Nov
Summary
- AI-powered smart glasses help delivery drivers locate packages, navigate routes, and capture delivery photos
- Glasses display turn-by-turn directions, hazard alerts, and delivery details in driver's field of view
- Designed with input from hundreds of delivery associates to ensure comfort and convenience
In September 2025, Amazon unveiled its latest innovation in delivery technology: smart delivery glasses. These AI-powered glasses are designed to help Amazon's delivery associates complete their tasks more safely and efficiently, ultimately improving the overall customer delivery experience.
The smart glasses leverage computer vision, AI-powered sensing, and machine learning to create a "heads-up display" that provides drivers with crucial information. As soon as they park outside a delivery address, the glasses automatically populate details like the address and number of packages. The glasses can also guide drivers to the correct package in the truck and provide turn-by-turn navigation to the destination, alerting them to any hazards along the way.
To further streamline the delivery process, the smart glasses have two front-facing cameras that capture a photo of the package at the doorstep, eliminating the need for drivers to use their smartphones. The glasses are also designed for comfort, with adjustable lenses and a swappable battery pack that can last an entire workday.
Amazon developed these smart glasses in close collaboration with its delivery associates, incorporating feedback from hundreds of early testers to ensure the design and functionality meet the needs of those on the frontlines. The company anticipates that future iterations of the glasses will be able to detect delivery mistakes and provide real-time alerts, further enhancing the efficiency and safety of Amazon's delivery operations.
