How does Airbnb's new AI-powered search work?

Airbnb's AI-powered search allows users to describe their desired rental and amenities using natural, conversational language, making the search process more intuitive.

What is the status of Airbnb's AI customer support?

Airbnb's AI customer support assistant, currently active in the U.S., resolves one-third of all customer support requests and is planned for a global rollout.

When will Airbnb's AI search feature be available to all users?

The AI-powered search feature is currently in its testing phase for a small percentage of users, with plans to evolve into a more comprehensive experience.

Home / Technology / Your Next Airbnb Search, Powered by AI

Your Next Airbnb Search, Powered by AI

16 Feb

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Summary

Airbnb is testing an AI-powered search feature.
Users can describe desired rentals in natural language.
AI assistant resolves a third of customer support requests.

Airbnb is integrating artificial intelligence into its platform, with an AI-powered search feature currently in testing. This new functionality enables users to describe their ideal rental and amenities using conversational language, moving beyond traditional keyword searches.

The AI search will eventually extend its intuitive experience throughout the entire trip. Separately, Airbnb's AI customer support assistant, launched in the U.S. last year, is successfully handling a third of all customer service inquiries. This support feature is slated for a worldwide release this year.

This move aligns with a broader trend in the tech industry, where companies like Spotify are also leveraging AI for significant operational tasks, including coding.

Disclaimer: This story has been auto-aggregated and auto-summarised by a computer program. This story has not been edited or created by the Feedzop team.