How does Microsoft's study show AI usage differs on mobile vs. desktop?

Microsoft's study found mobile users ask AI more personal questions, while desktop users focus on work-related topics.

What are the most common uses for AI chatbots like Copilot?

Common uses include seeking information, practical guidance, work and career topics, and increasingly, personal advice on health and relationships.

Are people using AI for therapy and companionship?

Yes, research suggests therapy and companionship are becoming common uses for AI chatbots, though caution is advised.

Home / Technology / AI Chatbot Use Varies by Time and Device

AI Chatbot Use Varies by Time and Device

12 Dec

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Summary

AI use shifts based on time of day and device type.
Mobile users increasingly ask AI for personal advice.
Health and fitness queries rise on AI chatbots.

AI Chatbot Use Varies by Time and Device

A recent Microsoft study analyzing 37.5 million anonymized user conversations with its Copilot AI chatbot has uncovered significant variations in how people interact with the technology. The research indicates that AI usage patterns are heavily influenced by the time of day and the device being used, with distinct differences emerging between desktop and mobile interactions.

Notably, mobile users are increasingly turning to AI for personal advice, with conversations about health and fitness ranking as the third most common topic. This suggests a growing trust in AI as a source for guidance beyond simple information retrieval. Desktop users, conversely, showed a greater focus on work and career-related queries during business hours.

The findings highlight a developing dichotomy in AI's role: mobile AI may evolve to prioritize empathy and personal guidance, while desktop AI could focus on information density and task execution. This multifaceted integration shows AI weaving into the broader fabric of human life, raising questions about privacy and the accuracy of AI-driven advice for personal matters.