How are scammers using AI chatbots like Perplexity?

Scammers inject fake customer service phone numbers into AI chatbots, tricking users into calling them instead of legitimate support.

What are GEO and AEO in the context of AI scams?

GEO/AEO are techniques scammers use to make AI retrieve and present their scam content as authoritative answers, distinct from traditional SEO.

Are AI companies like Google and Perplexity addressing these scams?

Yes, AI companies are becoming aware of these issues and are starting to implement safeguards, such as advising users to use official contact channels.

Home / Technology / Scammers Hijack AI for Customer Support Scams

Scammers Hijack AI for Customer Support Scams

10 Dec

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Summary

Scammers exploit AI chatbots by injecting fake customer service numbers.
Techniques like GEO/AEO trick AI into presenting scam numbers as authoritative.
AI companies are implementing safeguards against AI-driven scam phone numbers.

Scammers Hijack AI for Customer Support Scams

A new wave of scams is emerging as fraudsters exploit artificial intelligence chatbots. Scammers are manipulating AI systems to display fake customer service phone numbers, preying on users seeking help. These fraudulent numbers appear in responses from AI applications, leading unsuspecting individuals to believe they are contacting legitimate support.

Cybersecurity experts have identified advanced techniques like Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO) that trick AI models. These methods involve seeding poisoned content across various websites, including compromised government and university sites, to influence how AI retrieves and ranks information. The goal is to be the single, authoritative answer provided by the AI.

In response to this growing threat, AI companies are beginning to implement protective measures. For example, some chatbots now advise users to rely on official channels for contact information and warn against trusting third-party numbers found online. This systemic issue highlights the vulnerability of AI systems in disseminating misinformation.