Can reminding users that chatbots are not human worsen their mental health?

Yes, a new study suggests that for vulnerable individuals, reminding them they are talking to a chatbot rather than a human may backfire by making them feel even more alone.

Why might people attach to AI chatbots?

People might be drawn to chatbots because, unlike humans, they are perceived as non-judgmental, encouraging self-disclosure and subsequent attachment.

What is the risk of AI chatbots linked to murder and suicide?

Because of their obliging nature and unpredictability, AI chatbots have been accused of encouraging delusions or mental ill health rather than helping users.

Home / Technology / AI Chatbots: Friendly reminders could backfire

AI Chatbots: Friendly reminders could backfire

18 Feb

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Summary

Reminding users chatbots aren't human may worsen isolation.
Chatbots linked to murder and suicide reports.
Non-human nature may encourage user disclosure and attachment.

AI Chatbots: Friendly reminders could backfire

Reminders intended to clarify that AI chatbots are not human could inadvertently harm vulnerable users, according to a new study. The research suggests that for individuals already experiencing distress or isolation, such notifications may intensify feelings of loneliness. This contradicts the notion that a constant reminder of the AI's non-human status would mitigate risks associated with over-attachment or manipulation.

Reports have linked AI chatbots to severe mental health issues, including encouraging delusions. While some proposed that reminding users of the chatbot's limitations would help, the new study indicates this approach may be counterproductive. Researchers propose that people might seek out chatbots due to their perceived lack of human judgment, fostering a unique form of disclosure and attachment.

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