Deaf Zomato Delivery Partner's Heartwarming Message Wins Customers' Hearts

On September 25th, 2025, a Zomato customer named Stuti shared a screenshot of a text message she received from a delivery partner with speech and hearing impairments. The message, which read "Hello. I am deaf. I can't listen and mute. I will message you, see please," delighted the internet and sparked a conversation about Zomato's inclusive hiring practices.

The online community quickly rallied behind the delivery partner, praising his professionalism and resilience. One user shared a personal experience of a delivery person with a physical disability, suggesting that Zomato should consider mentioning delivery partners' conditions in the app to encourage customer support.

Zomato's initiative, Project ZEAL, which provides livelihood opportunities for people with disabilities (Divyangjan), has been recognized with a National Award for Empowerment of Persons with Disabilities. The program offers customized assistive devices, waives onboarding fees, allocates shorter delivery routes, and sends app notifications to inform customers about the partner's special needs.

As of September 27th, 2025, Zomato's inclusive hiring practices and the delivery partner's heartwarming message continue to inspire the online community, highlighting the importance of creating a more accessible and supportive environment for differently-abled individuals in the workforce.