Brits Claim Spanish Hotel Ruined Their £1,800 Family Vacation

In a disappointing turn of events, a British family's recent Spanish holiday has been described as a "holiday from hell". Frankee and Jonny James, along with their 8-year-old son Rowan, allege that they faced numerous issues during their £1,800 stay at the Hotel Sorra Daurada Splash in Malgrat de Mar.

The family claims that hotel staff prioritized local Spanish guests, leaving the British tourists to wait in long queues at the bar. Jonny, a prison officer from Bedford, says he witnessed the staff "go over and above for the Spanish guests" while ignoring him and his wife for 10-15 minutes. This preferential treatment, despite everyone paying the same amount, left the couple feeling "annoyed and frustrated".

The family's troubles did not end there. They describe the resort as having unpleasant odors, substandard hygiene, and a poorly functioning water park. Frankee, an optical adviser, was particularly dismayed by the buffet, which she claims was filled with raw eggs, mouldy butter, and tomatoes. This led to her and her husband suffering from acute gastritis, forcing them to cut their holiday short by two days and return home on October 30th instead of their scheduled November 1st departure.

Ultimately, the James family's first overseas trip since the pandemic has been ruined, leaving them disappointed and determined to stick to UK-based holidays in the future. They were refunded £214 out of the £1,800 they had paid, but also had to shell out an additional £370 to alter their flight.