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Restaurant Owner's Hilarious Review Replies Go Viral
10 Mar
Summary
- Owner Con Damoura uses witty comebacks to unfair online reviews.
- Bar Italia has served classic Italian food for over 75 years.
- Sassy replies have attracted new customers and celebrity visits.
Bar Italia, a Sydney institution with a 75-year history, has adopted a unique approach to managing online reviews. Co-owner Con Damoura has become known for his witty and sometimes scathing comebacks to what he deems unfair criticism on platforms like Google.
This strategy has transformed negative feedback into a popular marketing tool, attracting new patrons and generating buzz. Damoura believes in responding to criticism with humor, a departure from typical restaurant owner responses. His replies address specific complaints, such as charges for takeaway containers and the restaurant's "cash only" policy.
The restaurant's "old school" ethos extends to its operations, including a "cash only" preference, which is met with a pragmatic stance by management. Despite some reviewers viewing this as outdated, the owners highlight their on-site ATM and online ordering options.
This distinctive online persona has not only boosted business but also drawn attention from celebrities, including Australian actress Toni Collette. The restaurant's commitment to its authentic, no-nonsense style, dating back decades, appears to be a key factor in its enduring appeal and recent surge in popularity.
