Why did a customer complain about a £18.50 camembert starter?

The customer complained because the camembert starter, which cost £18.50 at the pub, was identified as a brand also sold at Tesco for significantly less, £2.75.

How did the pub defend the pricing of the £18.50 camembert?

The pub defended the pricing by explaining that retail and hospitality operate under different models, with prices reflecting VAT, preparation, service, and the premium pub environment.

What was the public reaction to the expensive camembert?

The customer shared a video of the experience online, which gained over a million views and significant public attention, with many criticizing the high price for a seemingly inexpensive product.

Home / Lifestyle / Tourist Blasts £18.50 Camembert as 'Daylight Robbery'

Tourist Blasts £18.50 Camembert as 'Daylight Robbery'

23 Feb

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Summary

A customer paid £18.50 for camembert that costs £2.75 in Tesco.
The pub defended the price, citing different business models.
The customer shared a video online which gained over a million views.

Tourist Blasts £18.50 Camembert as 'Daylight Robbery'

A London pub faced backlash after a customer was charged £18.50 for a camembert starter, which was found to be a brand available at Tesco for only £2.75. Amy Hilton, 26, shared her disappointment on February 8, calling the dish the "worst starter" and criticizing the accompanying burger bun and chutney. She reported that the pub staff were dismissive when she raised her concerns.

The Devonshire pub defended its pricing strategy. A spokesperson explained that their camembert is sourced from a British producer and that pricing in hospitality reflects factors such as VAT, preparation, service, and the overall dining environment. They emphasized their commitment to quality and guest feedback.

This incident highlights the significant price differences between retail and restaurantMarkups. While this camembert starter drew criticism, London's dining scene also features extreme examples, like a £350 burger at Otto's French Restaurant, showcasing the city's varied and often costly culinary landscape.

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