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Visually impaired call handler excels with guide dog and tech
31 Oct
Summary
- Visually impaired handler Sam uses specialist software and guide dog Arnold.
- Sam excels in a fast-paced 999 control room, passing audits with 100%.
- EMAS implements new technology, paving the way for other visually impaired staff.
A visually impaired call handler named Sam is demonstrating exceptional performance at the East Midlands Ambulance Service (EMAS) control room. Sam, who has Stargardt disease, utilizes specialized software called ZoomText, which magnifies his computer screen and allows him to navigate calls effectively. His guide dog, Arnold, a nine-year-old retriever Labrador cross, provides companionship and support during his shifts, often napping under Sam's desk.
Despite his progressive vision loss, Sam has adapted to the fast-paced environment, recently achieving a perfect score on several audits. EMAS has implemented new assistive technology to accommodate Sam, marking a first for the organization. This innovative approach has garnered interest from other ambulance services, highlighting potential opportunities for visually impaired individuals in similar roles.
Sam's proactive approach to his condition has allowed him to thrive professionally. His adaptability and success serve as a testament to his capabilities, proving that with the right tools and support, visually impaired individuals can excel in demanding roles. Arnold, nearing retirement, has been a loyal partner for seven years, providing comfort and assistance.
