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Care home staff neglected vulnerable patients, watchdog finds
18 Sep
Summary
- Staff left patients without adequate food and drink.
- One case involved rough handling and patient suffering.
- Sedatives were administered without proper oversight.
A critical report from the Care Quality Commission (CQC) has revealed serious failings at Silverjen Limited, a care provider assisting clients in their homes across Surrey. Staff were found to have neglected vulnerable patients, leaving them for extended periods without essential food and drink, which resulted in clients feeling unsafe.
The CQC's investigation highlighted a particularly concerning case where an individual was subjected to rough handling, leading to pain and distress. Furthermore, the agency was cited for its improper administration of sedatives, noting a lack of adequate record-keeping and oversight for these medications.
In response to the watchdog's findings, Silverjen Limited stated their deep disappointment with the report. The company emphasized the hard work of their dedicated staff in providing compassionate care. They confirmed that since the inspection, they have been actively collaborating with authorities to rectify the identified areas of concern and are taking the CQC's findings very seriously.
