40 Years of Listening: Chennai NGO's Suicide Prevention Impact

Founded in February 1986, Sneha has dedicated 40 years to suicide prevention, overcoming initial skepticism to become a vital resource. The organization operates entirely with volunteers, demonstrating that support can be effectively delivered through empathy and active listening. Sneha has responded to over 1.5 million calls, in addition to managing walk-ins, emails, and chats, providing a non-judgmental space for those in distress.

Volunteers at Sneha offer emotional support, emphasizing that their role is to listen and be present with callers rather than provide advice or solutions. Anonymity and confidentiality are cornerstones of their service, fostering a safe environment for individuals to share their feelings. The organization's impact extends beyond direct support, encompassing advocacy for policy changes and community-based interventions.

Sneha's advocacy efforts have contributed to significant policy shifts, including raising the height of the Kotturpuram bridge to prevent suicides and advocating for student supplementary exams. They also championed the decriminalization of suicide attempts, now recognized in the Mental Healthcare Act of 2017. A recent initiative, Support After Suicide, offers a support group for those who have lost loved ones to suicide.

As of 2026, Sneha continues its mission with evolving communication channels, including a chat service launched in 2024. The core of their work remains an unwavering commitment to compassion, dignity, and care, highlighting the importance of robust mental health systems for effective suicide prevention.