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Health System Downtime Disrupts Care
7 Apr
Summary
- Information systems affected by a detected suspicious activity.
- Patient care continuity prioritized with downtime procedures.
- Chemotherapy appointments canceled Tuesday; others may face delays.
Signature Health has confirmed an incident impacting its information systems, prompting the immediate activation of incident response protocols. The health system transitioned to downtime procedures to ensure the highest standards of patient care and safety during the disruption. This proactive measure allowed walk-in emergency services, inpatient care, surgeries, and ongoing procedures to continue without interruption.
While many services remain available, the incident necessitates a rescheduling of all chemotherapy appointments for Tuesday, with patients advised to contact the Greene Cancer Center. Although urgent care and ambulatory physician practices are expected to operate on Tuesday, their retail pharmacies located in Brockton and East Bridgewater will be closed. The health system is collaborating with outside experts to thoroughly investigate the cause of the incident and expedite the restoration of all affected operations, acknowledging that some delays may occur.
