Saskatchewan Pharmacies Hit by Billing System Outage

Pharmacies across Saskatchewan are experiencing significant operational challenges due to a province-wide billing system outage. The disruption, which started on Monday, September 28, 2026, has rendered pharmacies unable to submit claims to the government's drug plan. This inability to process claims is reportedly causing delays and difficulties in determining patient co-pays.

Several pharmacies, including White Butte Pharmacy and Saskatoon Co-op Pharmacy, have noted increased processing times and long wait times for customers. Medi-Center Pharmacy in Prince Albert confirmed that all Saskatchewan pharmacies are affected by this issue, which was anticipated to last into Tuesday, September 29, 2026.

Hill Ave. Drugs in Regina provided a more specific timeline, expecting the issue to be resolved between midnight and 4 a.m. on Tuesday. While pharmacies can still assist with time-sensitive medications like antibiotics or immediate prescription needs, customers are advised to contact them directly for a plan.

The Ministry of Health stated that the Drug Plan Pharmacy Claims System is operational but processing claims more slowly after a system update on September 27, 2026. They anticipate a return to normal operations by Tuesday, September 29, 2026, and have apologized for the inconvenience.

However, the Saskatchewan NDP has raised concerns about the government's delay in informing the public about the problems and has questioned the lack of a disaster recovery plan.