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NHS Dentistry Overhaul: 'Urgent' Care Redefined
21 Feb
Summary
- 900,000 urgent dental appointments were not utilized by patients.
- New rules broaden the definition of urgent dental care.
- Millions of people struggle to access NHS dental services.

Changes to the definition of 'urgent' dental care are set to improve access for thousands of patients in England, effective today. Nearly 900,000 urgent appointments commissioned since April had not been taken up due to a narrow clinical definition, which excluded many needing vital treatment. This situation led to widespread criticism of 'absurd rules' that prevented people with severe dental issues from receiving care.
The revised definition will now encompass a wider range of dental needs, ensuring more patients can access timely appointments. High street dentists will be required to offer a minimum number of urgent or unscheduled appointments, potentially including new patients. This reform aims to tackle the ongoing crisis where most dental practices are not accepting new NHS patients, leaving millions struggling to find care and some resorting to unsafe DIY dentistry methods.
While recent data shows an increase in delivered dental treatments compared to the previous year, activity levels remain below pre-pandemic figures. The British Dental Association acknowledges progress but emphasizes the need for sustained funding and long-term contract reform. Officials state that widening access to urgent appointments will help patients receive care before problems escalate, reinforcing a focus on prevention and maintaining good oral health.




