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Island Care Crisis: Family Fights for Loved One
13 May
Summary
- Elderly woman faces care home move due to staff shortage.
- Family provides full-time care amid service disruptions.
- Carer pay and training issues cited for staffing problems.

An 85-year-old woman residing on the island of Mull, Margo Baxter, faces the distressing prospect of being relocated to a care home on the mainland due to an insufficient number of adequately trained home-care staff. Baxter, who has idiopathic pulmonary fibrosis and requires oxygen and assistance with mobility, had her care package significantly altered in April.
Argyll and Bute Council stated they lacked sufficient carers qualified for manual handling, a crucial part of Baxter's daily care. This led to her son and daughter-in-law, Euan and Denise, taking on full-time care responsibilities to enable her to remain in her home in Tobermory.
Baxter's family expressed distress, fearing she would be sent away to die alone. While the council offered a mainland care home, the family sought an alternative of training new staff, a solution that had not yet materialized by the time of the report.
The abrupt changes have raised concerns about the quality of end-of-life care. Care workers have indicated that insufficient pay for time spent with clients and continuous rushing contribute to staff departures, exacerbating the crisis. This has led to the reliance on agency nurses for some services.
Baxter has since received some equipment to aid her mobility, but her family remains uncertain about future support. The Argyll and Bute Health and Social Care Partnership has apologized for the issues and committed to exploring further steps to resolve the situation for the family.