How does the Tele Manas integration with Namma 112 work?

Calls involving mental health distress received by Namma 112 are directly routed to TeleManas counselors for specialized intervention, while psychiatric emergencies identified by Tele Manas trigger on-ground support from Namma 112.

What is the purpose of integrating Tele Manas with Namma 112?

The integration aims to ensure faster and more appropriate responses to mental health emergencies, reducing delays and promoting a humane and professional approach to crisis situations.

What kind of emergencies can trigger on-ground support from Namma 112 via Tele Manas?

Cases identified by Tele Manas as psychiatric emergencies, such as imminent suicide risk, will be escalated to Namma 112 for on-ground support like ambulance or police assistance.

Home / Health / Mental Health Crisis Calls Now Reach Experts Faster

Mental Health Crisis Calls Now Reach Experts Faster

4 Feb

•

Summary

Mental health helpline Tele Manas integrated with Namma 112.
Calls involving mental distress are routed to trained counselors.
Psychiatric emergencies can trigger on-ground emergency support.

Mental Health Crisis Calls Now Reach Experts Faster

The Central government's 24x7 mental health helpline, Tele Manas, has been integrated with the city's Namma 112 emergency response system. This significant development allows emergency calls concerning mental health crises to be directly transferred to specialized mental health professionals.

The collaborative initiative, established on Wednesday, involved the Emergency Response Support System (ERSS - Namma 112) and the National Institute of Mental Health and Neuro Sciences (NIMHANS). Calls indicating mental health distress received by Namma 112 will now be seamlessly routed in real time to TeleManas counselors.

Conversely, Tele Manas will escalate psychiatric emergencies, such as immediate suicide risks, to Namma 112. This escalation ensures the dispatch of on-ground assistance, including ambulances or police intervention, when necessary.