What are the concerns about online GP bookings?

Doctors worry that urgent requests might not be triaged properly, leading to overwhelmed surgeries and potential patient safety issues.

How many people are using online GP services?

Data shows that over 43% of people contacted their GP online between September and October.

Is the BMA in agreement with the government's online booking changes?

No, the British Medical Association is in a formal dispute with the government over the changes and has voiced significant concerns.

Home / Health / GP Online Booking Sparks Safety Fears

GP Online Booking Sparks Safety Fears

3 Dec, 2025

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Summary

Online GP bookings are rising but doctors fear patient safety risks.
The BMA is in a formal dispute with the government over the changes.
Over 43% of people contacted their GP online between September and October.

The latest figures reveal a substantial increase in patients utilizing online services to contact their GPs, with over 43% engaging through apps or websites. Health Secretary Wes Streeting views this as a major stride towards eliminating the "8am scramble" for appointments, a key government promise. Nearly all GP practices in England now offer online booking and query submission.

Despite these advancements, the British Medical Association has raised serious concerns, entering into a formal dispute with the government. The BMA argues that the current system fails to properly triage urgent requests, potentially compromising patient safety and overwhelming medical staff. Deputy chair Dr. David Wrigley stated the software does not differentiate routine from urgent submissions, leading to increased risks.

Patient advocacy groups echo these worries, highlighting that some individuals are not fully informed about using online services exclusively for non-emergencies. Concerns have also been raised about practices limiting online booking hours and the difficulties faced by less digitally literate individuals in navigating the system.