What is driving Wendy Goldberg to use ChatGPT for her health questions?

Wendy Goldberg, a 79-year-old retired lawyer in Los Angeles, turned to ChatGPT for advice on her protein intake after feeling her primary care provider did not adequately address her specific question.

How are patients using AI chatbots to interact with their doctors?

Some patients are using chatbots to research treatments, diagnose conditions, and even try to convince their doctors to agree with the AI's recommendations, sometimes leading to conflicts.

What are the risks of relying on AI chatbots for medical advice?

While chatbots can provide personalized and empathetic responses, they can also make mistakes, provide inaccurate information, and reinforce incorrect guesses, potentially leading to dangerous medical outcomes.

Home / Health / Patients Ditch Doctors for AI Chatbots Amid Healthcare Frustrations

Patients Ditch Doctors for AI Chatbots Amid Healthcare Frustrations

16 Nov

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Summary

Retired lawyer turns to ChatGPT for specific protein intake advice, frustrated by doctor's generic response
1 in 6 adults and 1 in 4 young adults use chatbots monthly for health info, a trend that's growing
Chatbots provide empathy and personalized analysis, but can also give dangerous or inaccurate advice

Patients Ditch Doctors for AI Chatbots Amid Healthcare Frustrations

As of November 2025, a growing number of Americans are turning to AI chatbots for health advice, driven by frustrations with the medical system. A 79-year-old retired lawyer in Los Angeles, Wendy Goldberg, recently sought guidance from ChatGPT on her protein intake after her doctor provided only generic recommendations. Goldberg felt the chatbot gave her a more specific and helpful response.

This trend is not isolated. Last year, about one in six adults and a quarter of adults under 30 used chatbots to find health information at least once a month, a number that has likely increased. Patients describe using the AI tools to compensate for long wait times, high costs, and a perceived lack of empathy from their providers.