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Council Fails Deaf Resident
10 Aug
Summary
- Deaf mother struggles with council support since 2025.
- British Sign Language interpreters lack in care settings.
- Complaints met with inadequate council response.
An 85-year-old deaf woman, Maureen, has encountered significant difficulties accessing suitable support from West Northamptonshire Council since 2025. Her son, Peter Moone, has been vocal about the lack of specialized assistance, particularly the absence of British Sign Language (BSL) interpreters in care settings. This shortage severely impacts his mother's ability to communicate and receive appropriate care.
Moone has lodged three complaints with the council, expressing frustration over the lack of progress and responsiveness. He reported that the council cited a lack of specialist deaf care providers. Despite these efforts, Moone feels the council is not adequately addressing the concerns, receiving only a single acknowledgment stating improvement is possible.
