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Crohn's Patient Denied Toilet Access
14 Nov
Summary
- A Crohn's disease patient was denied access to accessible toilets.
- She was asked to 'prove' her disability by event security staff.
- The incident highlights a need for better staff education on invisible conditions.
Victoria Danson, a 37-year-old from Chorley, Lancashire, has shared her distressing experiences of being denied access to accessible toilets due to her Crohn's disease and a stoma. She reported being asked by security staff to 'prove' her disability, a situation that has occurred multiple times this year at various events.
One notable incident involved being denied entry to an accessible toilet at a Faithless concert in July because she lacked a specific wristband for a viewing platform. Despite escalating the issue to head security, access was still refused. Danson emphasizes the significant distress and potential long-term impact such attitudes can have on individuals with invisible disabilities.
She advocates for increased business education for security personnel regarding conditions like Crohn's, the use of stomas, and the urgent need for accessible facilities. Danson also noted instances where disabled toilets were used for storage. JBM Music, the event organizer, acknowledged a briefing failure with their security partner regarding toilet access and is reviewing the situation.
