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AI Chatbot 'Grace' Aids Unpaid Carers 24/7
13 Jul
Summary
- A new AI-powered chatbot named 'Grace' offers 24/7 support to unpaid carers.
- The tool, launched by Gloucestershire County Council, provides quick access to local information.
- Developed with carers, 'Ask Grace' aims to save time and reduce isolation for users.
Gloucestershire County Council has introduced 'Ask Grace,' an AI-powered chatbot designed to assist unpaid carers. This service operates via WhatsApp, offering immediate responses and directing users to relevant local information and support networks. The initiative aims to alleviate the burden on carers who often lack the time to find the resources they need.
The 'Ask Grace' tool was developed in close collaboration with unpaid carers to ensure its usability and effectiveness. Its primary goal is to streamline access to trusted information, thereby saving carers valuable time and reducing feelings of isolation. Safeguarding was a significant consideration, with users cautioned against inputting personal data.
Funded by a government grant, the project is projected to cost £28,000 over two years. While acknowledging the benefits of this AI solution, experts emphasize that it should complement, not replace, human support and professional guidance. The tool accesses information from approximately 60 trusted websites.
