How long did it take Amie Greenfaery to get accessible entry to her home?

It took Amie Greenfaery eight years to gain accessible entry to her home after moving in 2017.

What compensation did Amie Greenfaery receive for her housing ordeal?

Amie Greenfaery received a total of £950 in compensation from the local government and housing ombudsmen.

Why was Amie Greenfaery's Disabled Facilities Grant application delayed?

Her application was delayed due to mishandling of the process, poor communication, flawed plans, and lack of consultation from the council.

Home / Health / 8-Year Battle for Home Access Ends in Victory

8-Year Battle for Home Access Ends in Victory

21 Feb

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Summary

Woman's eight-year struggle to gain accessible entry to her home.
Council's mishandling led to significant distress and delays.
Ombudsman awarded compensation after upheld complaints.

8-Year Battle for Home Access Ends in Victory

A woman named Amie Greenfaery experienced an eight-year battle for accessible entry into her home after moving in 2017. Despite having an urgent gold-band medical housing need due to her disability, the process for adapting her property was severely delayed.

Initial reassurances about straightforward access adaptations and eligibility for a Disabled Facilities Grant (DFG) proved false. Amie faced multiple assessments, stalled processes, and flawed plans that were unsuitable for her powered wheelchair. Communication breakdowns and a lack of proper consultation characterized the council's handling of her case.