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8-Year Battle for Home Access Ends in Victory
21 Feb
Summary
- Woman's eight-year struggle to gain accessible entry to her home.
- Council's mishandling led to significant distress and delays.
- Ombudsman awarded compensation after upheld complaints.
A woman named Amie Greenfaery experienced an eight-year battle for accessible entry into her home after moving in 2017. Despite having an urgent gold-band medical housing need due to her disability, the process for adapting her property was severely delayed.
Initial reassurances about straightforward access adaptations and eligibility for a Disabled Facilities Grant (DFG) proved false. Amie faced multiple assessments, stalled processes, and flawed plans that were unsuitable for her powered wheelchair. Communication breakdowns and a lack of proper consultation characterized the council's handling of her case.
Despite her efforts to propose accessible alternatives, construction commenced with a faulty design, even creating new hazards like a step. Amie's complaints were eventually upheld, highlighting failures in communication and process. By 2025, after her extensive ordeal, she received compensation from both the local government and housing ombudsmen.
