How can Manesar residents report garbage collection issues?

Residents can report issues by calling the toll-free helpline number, 1800-208-5654.

What technology is Manesar using for garbage collection?

Manesar uses RFID tags and QR codes to digitally verify garbage collection visits and GPS tracking for vehicles.

How quickly are complaints resolved in Manesar's new system?

Complaints lodged through the helpline are expected to be resolved within three hours.

Home / Environment / Manesar Tackles Waste with Tech: RFID & QR Codes Track Garbage

Manesar Tackles Waste with Tech: RFID & QR Codes Track Garbage

8 Jan

•

Summary

Complaints are resolved within three hours via a toll-free helpline.
RFID tags and QR codes digitally verify garbage collection visits.
Around 154 vehicles, including 120 tractors and trucks, are deployed.

Manesar Tackles Waste with Tech: RFID & QR Codes Track Garbage

Manesar has implemented a new system to enhance its garbage collection services, with residents able to lodge complaints via a toll-free helpline, 1800-208-5654, expecting resolution within three hours. This system, introduced in December, employs Radio Frequency Identification (RFID) tags and QR codes to digitally verify collection visits across residential, commercial, and village units.

MCM officials are actively mapping approximately 110,000 units and additional newly constructed properties, managing about 200 tonnes of waste daily. A fleet of 154 vehicles, including 120 tractors and trucks, ensures efficient collection, with each vehicle required to service at least 1,000 units. The vehicles are equipped with separate compartments for wet and dry waste.

Work is ongoing to tag the remaining units with RFID and GPS tracking. Officials assure that QR codes are solely for service verification and do not compromise personal data, emphasizing their role in monitoring service levels to improve the city's cleanliness ranking in Swachh Survekshan.