Why do 7,000 properties in Kent still have no water?

Supply problems and network issues have led to widespread water outages, with South East Water working to restore services to these properties.

What is Ofwat doing about the South East Water supply issues?

Ofwat is conducting an investigation into the company's handling of the disruptions and will take enforcement action if licence conditions are found to be breached.

Where can I get bottled water in Tunbridge Wells?

Bottled water stations are available at Tunbridge Wells Rugby Football Club and the Odeon Cinema, among other locations, for affected residents.

Home / Disasters and Accidents / Water Crisis Grips Kent: Thousands Still Dry

Water Crisis Grips Kent: Thousands Still Dry

16 Jan

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Summary

7,000 properties in Kent remained without water overnight.
South East Water is using 26 tankers to pump water.
Regulator Ofwat is investigating the supply disruptions.

Water Crisis Grips Kent: Thousands Still Dry

Approximately 7,000 properties across Kent were still experiencing water supply disruptions, with the situation persisting overnight. The majority of affected customers were located in the Tunbridge Wells area. South East Water reported that most of the 30,000 properties initially impacted across Kent and Sussex have had their supply restored.

The company is actively working to resolve the issue, utilizing 26 tankers to pump water directly into its network. Efforts are focused on repairing leaks and bursts around the clock. Bottled water stations have reopened to assist customers, particularly those on the priority services register.

Regulator Ofwat has launched an investigation into the prolonged supply problems, a move supported by the government. This review could lead to substantial fines for South East Water if it is found to have breached its licence conditions. The company is already subject to prior investigations.