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Insurers Urged to Expedite Flood Claims
5 Aug
Summary
- Insurers must expedite flood claim settlements for affected policyholders.
- Special district-level claims desks and 24x7 helplines will be established.
- Electronic communication is encouraged to speed up claim registration and payments.
Insurers have been instructed by the regulator to expedite the processing of flood claims for policyholders affected by recent severe weather. The directive mandates the immediate deployment of surveyors and loss assessors to speed up the assessment process.
This measure aims to provide timely financial relief to those impacted by the heavy rains and floods that began on July 19. Special claims desks are to be set up at the district level to manage the influx of claims.
Furthermore, insurers are directed to establish 24x7 helplines to assist policyholders. Encouraging electronic communication is a key strategy to accelerate claim registration and facilitate prompt payments for damages.
The regulatory body emphasized the importance of swift action to support affected individuals and communities in the Assam districts of Sivasagar, Charaideo, Jorhat, and Golaghat.
