Home / Crime and Justice / Veteran Denied Bathroom Access at Chicago DMV
Veteran Denied Bathroom Access at Chicago DMV
3 Mar
Summary
- Veteran denied restroom access despite proving disability.
- Disability claim was threatened before restroom use was allowed.
- Veteran experienced a humiliating accident at the facility.
Army veteran Jose Fernandez, 64, described a deeply humiliating experience at a Chicago DMV Real ID Super Site. Fernandez, who separated from service due to PTSD, accompanied his wife for her license renewal. He was initially told he could not remain with his wife due to long lines. Fernandez then requested to use the restroom, explaining his medical needs related to PTSD, prostate, and bladder issues, and even presenting his 100% disabled VA card.
Despite requests to three different employees, including a security supervisor, restroom access was denied. The staff stated the facility had no public restroom. Only after Fernandez threatened to file a disability claim was he eventually allowed to use an employee restroom. However, the delay resulted in an accident, causing him further distress and indignity.
Fernandez expressed his disappointment and anger, questioning why a Super Site has operated without public restrooms. He fought for his country and now feels he is fighting for basic dignity. The Secretary of State's office has responded to the incident, acknowledging the lack of public restrooms at the Super Site.
