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Stranger Enters Hotel Room With Staff Key
20 Apr
Summary
- A guest was shaken when a stranger entered her hotel room using a key card.
- The incident occurred days after a previous security breach at the hotel chain.
- Travelodge apologized and promised retraining for its staff on room security.
A hotel guest reported a deeply unsettling experience after a stranger entered her room at a Travelodge in Lincoln on April 8. The guest and her husband were preparing to go out for the evening when a man walked in with his suitcase, having been given a key card by hotel staff. This incident occurred shortly after Travelodge's CEO had publicly committed to enhancing security measures, following a serious assault case in December 2022.
The guest expressed her concern, particularly for solo travelers, questioning the security protocols in place. She recounted that reception staff were dismissive, stating "accidents happen." Travelodge has since issued an apology, explaining that the error stemmed from a system not reflecting a room change. They are now retraining their hotel team on room security and check-in procedures and will conduct an independent review to strengthen their protocols.
