Nursing Home Hit With Shocking Neglect Claims

Disturbing conditions have been alleged at Rochester Manor and Villa, following a visitor's account of extreme heat and neglect. The woman described walking into a second-floor area that was oppressively muggy and sticky, finding it difficult to bear. She also reported witnessing residents uncovered and an elderly man in distress in his bed.

These claims are supported by a former maintenance director, who stated that similar problems persisted during his employment. He provided text messages indicating repeated attempts to repair the building's air conditioning system. Notably, he recounted being told no when a company was on standby to immediately install a unit to cool the entire building.

Photographs obtained appear to document numerous sanitation issues. These include an out-of-service elevator, a dead rat, piled trash bags in a hallway, a shower with what looks like mold, and a sealed bag containing what a source identified as a bedbug. The former maintenance director confirmed seeing rats on the third floor and that the elevator had been non-operational for an extended period.

When approached by KDKA, the administrator at Rochester Manor and Villa refused to answer questions and asked the news team to leave the property. Attempts to reach the owner, Pollac Holdings LLC, were unsuccessful as the provided contact number is out of service.