What happened to Cori Spurway's lost parcel?

Cori Spurway's parcel, initially declared lost by Evri, was discovered being sold at auction in Scotland.

What actions did Evri take regarding the lost parcel?

Evri claimed the parcel was lost, later issued a goodwill payment, and arranged for its return after the owner found it at auction.

What rights do consumers have if their deliveries are lost?

Consumer watchdog Which? states that consumers have rights, including entitlement to a refund of delivery costs at minimum, if couriers fail to deliver with reasonable care and skill.

Home / Crime and Justice / Evri Sold Lost Parcel: Woman's Shock Discovery

Evri Sold Lost Parcel: Woman's Shock Discovery

5 Mar

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Summary

A lost parcel, initially reported missing, was found being sold at auction.
The delivery company claimed the item was lost but later auctioned it.
Consumer watchdog highlights customer rights for lost deliveries.

Evri Sold Lost Parcel: Woman's Shock Discovery

A woman from Exeter was astonished to find an item she had posted to a customer, which had been declared lost by the delivery company, was being sold at auction. Cori Spurway had sent a handmade little library to a customer in Warwick in December 2025. Evri, the delivery firm, informed her the package was lost. However, she later discovered it being auctioned in Scotland earlier this year.

Evri has since issued a goodwill payment for the cover value and arranged for the item's return. The company declined to comment on their practice of auctioning undelivered items. Spurway expressed her disbelief, questioning why Evri couldn't match her report of a missing item with the one sitting in their warehouse for a month.

Evri attributed the mix-up to two parcels becoming detached. They advised customers to follow guidelines, avoid attaching parcels, and ensure tracking labels are clear. Spurway managed to deliver a replacement library to her customer by meeting them halfway in Bristol. She reflected on the financial and logistical issues she would have faced had she not discovered the auction herself.

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