Home / Crime and Justice / New Handler's Heroic 999 Call Amidst Train Stabbing
New Handler's Heroic 999 Call Amidst Train Stabbing
20 Jun
Summary
- Call handler nominated for award for first 999 report during stabbing.
- Ten people were injured during the train attack near Peterborough.
- Suspect charged with 13 counts of attempted murder, trial set for October.
Nicole Douglas, a call handler with the East of England Ambulance Service NHS Trust, has been nominated for a national award for her actions during a stabbing attack on a train. The incident, which left 10 people injured, occurred on November 1st shortly after a service departed Peterborough. Douglas, in her first two weeks as a call handler, received the initial emergency call and managed the situation with remarkable composure.
Despite the evolving nature of the emergency and the train still moving, Douglas secured crucial information, including confirming the train's stop at Huntingdon station. Her colleagues nominated her for the Call Taker of the Year award, citing her professionalism, resilience, and bravery. Phil Evans, acting senior operations centre manager, described her actions as brave and essential for quick patient assistance.
Anthony Williams has been arrested and charged with 13 counts of attempted murder in connection with the train attack and other alleged incidents. His trial is scheduled for October. The Control Room Awards 2026 ceremony will announce the winners on July 9th, celebrating exceptional performance in control room operations.
